IT Culture & Talent Assessment 1. Contact Information Name * First Name Last Name Organisation * Position Email * Phone Number * 2. IT Team Details No. of Individuals Location(s) 3. We are responsive to our clients Never Seldom Sometimes Often Consistently 4. We listen carefully and ask clarifying questions to help understand what others are saying Never Seldom Sometimes Often Consistently 5. We deliver projects/products that have few problems Never Seldom Sometimes Often Consistently 6. We spend time with our clients to fully understand their business needs Never Seldom Sometimes Often Consistently 7. We do it right the first time Never Seldom Sometimes Often Consistently 8. We respond promptly to client questions and needs Never Seldom Sometimes Often Consistently 9. We explain technical issues thoroughly, in a way which helps clients easily understand Never Seldom Sometimes Often Consistently 10. We look professional and use professional language (as defined by our organisation) Never Seldom Sometimes Often Consistently 11. We provide clients with individual attention Never Seldom Sometimes Often Consistently 12. We deliver what we commit to Never Seldom Sometimes Often Consistently 13. We respond effectively to difficult situations rather than avoiding them Never Seldom Sometimes Often Consistently 14. We explain things to clients so that they may learn from us Never Seldom Sometimes Often Consistently 15. We have a consistent telephone greeting that conveys confidence Never Seldom Sometimes Often Consistently 16. We know when and how to say no Never Seldom Sometimes Often Consistently 17. We understand our clients' business needs Never Seldom Sometimes Often Consistently 18. We are willing to help our clients in whatever way we can Never Seldom Sometimes Often Consistently 19. We ask our clients good questions and clearly explain why we need the answers Never Seldom Sometimes Often Consistently 20. We deliver projects/products that are defect/problem free, including documentation Never Seldom Sometimes Often Consistently 21. We check to make sure our clients are satisfied Never Seldom Sometimes Often Consistently 22. We get work done in a timely manner Never Seldom Sometimes Often Consistently 23. We follow up with clients on inquiries and problems, and gauge their satisfaction Never Seldom Sometimes Often Consistently 24. We take adequate time to assess needs, the situation, and problems before responding with a recommendation Never Seldom Sometimes Often Consistently 25. We have current and professional voicemail greetings and auto-responses Never Seldom Sometimes Often Consistently 26. We take advantage of opportunities to learn about our clients and their business Never Seldom Sometimes Often Consistently 27. We stand behind our products and services Never Seldom Sometimes Often Consistently 28. When the organisation has a new initiative, IT gets involved: After the initiative has begun and ITs input is now required New Initiative plans and Strategies are jointly developed from meeting #1 IT initiates the meeting, creates the agenda and is driving a business strategy, outcome, or objective IT is told what is required after it has been considered 29. If asked, your CFO would say IT is: an expensive item an investment with an expected ROI I I have no idea What's the difference? 30. If I asked a variety of members of your organisation about what IT provides, what do you think they would say? 31. What is the image of IT to the rest of your organisation 32. Does your IT organisation act as a singular IT team or separate areas? Please elaborate: 33. Do you use your vendors to drive strategic objectives and business value or are vendors more of a tool for delivering technical requirements? Please elaborate: 34. Please describe a recent innovation introduced by the IT team. What was the impact on the organisation? Thank you!
